Refund policy
At CISCLICK, customer satisfaction is important to us. We want you to shop with confidence, which is why we have established the following Refund & Return Policy to clearly explain how returns, refunds, damaged items, and order issues are handled.
1. 7-Day Return Policy
You may request a return within 7 days from the date your order is delivered.
To be eligible for a return, the item must be in the same condition in which it was received, unused, unworn (when applicable), and in its original packaging, with all accessories, manuals, tags, and other components included.
Proof of purchase or your order number may be required.
Return requests submitted after the 7-day period may not be accepted, except where otherwise required by applicable law.
2. How to Request a Return
To request a return, please contact us at:
Email: cisclick.contato@gmail.com
Customer Service Hours: Monday through Friday, 8:00 AM to 5:00 PM
Please include:
- Your full name;
- Order number;
- Email address used to place the order;
- Product you wish to return;
- Reason for the return; and
- Photos or videos of the product when the item is damaged, defective, incorrect, or otherwise has an issue.
Please do not return any product before contacting us and receiving return instructions.
The return address and instructions will be provided after your return request has been reviewed and approved.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible at cisclick.contato@gmail.com.
Please provide your order number and clear photos or videos showing the issue.
After reviewing your request, CISCLICK may provide, as appropriate and subject to applicable law:
- A replacement;
- A refund; or
- Another appropriate resolution.
If the issue resulted from an error by CISCLICK or its fulfillment partners, the customer will not be responsible for approved return shipping costs.
4. Change of Mind Returns
If you wish to return an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you must contact us within the 7-day return period.
Unless otherwise required by applicable law or stated by CISCLICK, the customer is responsible for return shipping costs associated with change-of-mind returns.
Original shipping charges, if any, are generally non-refundable unless the return is due to an error by CISCLICK or otherwise required by applicable law.
5. Non-Returnable Items
For health, hygiene, safety, and other applicable reasons, certain products may not be eligible for return, including:
- Personal care, beauty, or hygiene products that have been opened or used;
- Products showing signs of use, damage, alteration, or improper handling by the customer;
- Items returned without their original components, accessories, or packaging when required;
- Gift cards;
- Personalized or custom-made products; and
- Other items identified as final sale or non-returnable on the applicable product page, to the extent permitted by law.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
6. Refunds
Once we receive and inspect an approved return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase, unless otherwise required or agreed upon.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
CISCLICK is not responsible for processing delays caused solely by banks or payment providers after the refund has been issued by us.
7. Exchanges
If you receive a damaged, defective, or incorrect product, please contact us at cisclick.contato@gmail.com so we can evaluate the issue and determine the appropriate resolution.
For other exchange requests, availability may depend on the product and current inventory.
8. Order Cancellations
You may request to cancel your order before it has been processed.
Once an order has entered processing or fulfillment, cancellation may no longer be available.
If your order is eligible for cancellation, you may submit a cancellation request through the available customer account options or contact us at cisclick.contato@gmail.com.
If the order has already been processed or shipped, it cannot be canceled. Once the order is delivered, eligible products may be returned in accordance with our 7-Day Return Policy.
If CISCLICK cancels an order after payment has been successfully processed, any applicable refund will be issued to the original payment method.
9. Orders That Cannot Be Shipped
If CISCLICK is unable to ship your order within the timeframe promised at the time of purchase, we will handle the order in accordance with applicable U.S. consumer protection requirements, including providing applicable notice, cancellation options, or refunds when required.
10. Return Shipping
Customers must contact CISCLICK before returning an item.
Do not send a return to the address shown on the original package unless CISCLICK specifically instructs you to do so.
The appropriate return address and instructions will be provided after your return request is approved.
Unauthorized returns may not be accepted or processed.
11. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please first check the delivery location, household members, neighbors, or any secure location where the carrier may have left the package.
If you are still unable to locate your order, contact us at cisclick.contato@gmail.com so we can review the situation and assist you with the next steps.
12. Consumer Rights
Nothing in this Refund & Return Policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable federal or state consumer protection laws.
Where applicable law provides the customer with greater rights than those stated in this policy, the applicable legal requirements will prevail.
13. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact:
CISCLICK
Email: cisclick.contato@gmail.com
Customer Service Hours: Monday through Friday, 8:00 AM to 5:00 PM