Shipping policy
At CISCLICK, we are committed to providing a reliable and transparent shopping experience. This Shipping Policy explains how order processing, shipping, tracking, delivery delays, and other shipping-related situations are handled.
1. Shipping Destination
CISCLICK currently ships orders within the United States.
Shipping availability may vary depending on the product and destination. If we are unable to ship an item to the address provided, we will contact you whenever necessary.
2. Order Processing
Orders are processed during our regular business days:
Monday through Friday, excluding U.S. holidays.
Orders placed on weekends or holidays will begin processing on the next applicable business day.
Processing time may vary depending on the product, inventory availability, fulfillment location, and other operational factors.
Once your order has been processed and shipped, you will receive shipping confirmation and tracking information when available.
3. Estimated Delivery Times
Estimated delivery times may vary depending on the product, shipping destination, carrier, fulfillment location, weather conditions, and other factors outside our reasonable control.
The estimated delivery timeframe applicable to your purchase may be displayed on the product page, during checkout, or otherwise communicated to you when your order is processed.
Please note that estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
4. Shipping Costs
Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.
CISCLICK may occasionally offer Free Shipping on eligible products, orders, or promotional campaigns.
When Free Shipping applies, this information will be displayed on our website, product page, promotional materials, or during checkout.
5. Order Tracking
When tracking is available, you will receive a tracking number after your order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
Tracking updates are provided by the shipping carrier and may occasionally experience delays.
6. Multiple Packages
Depending on the products included in your order and their fulfillment locations, your order may arrive in more than one package.
Packages may be delivered on different dates and may have separate tracking numbers.
Receiving one package before another does not necessarily mean that an item is missing from your order.
7. Shipping Delays
Although we work to ensure orders are delivered within the estimated timeframe, delays may occasionally occur due to circumstances such as:
- Carrier delays;
- Severe weather or natural events;
- High-volume shopping periods;
- Transportation disruptions;
- Incorrect or incomplete shipping information;
- Fulfillment or inventory issues; or
- Other circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will take reasonable steps to provide updated information when appropriate.
Where required by applicable U.S. law, customers will be provided with the applicable options regarding delayed orders, including cancellation and refund rights when required.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Street address;
- Apartment, suite, or unit number;
- City;
- State;
- ZIP Code; and
- Other required delivery information.
If you notice an error after placing your order, contact us as soon as possible at cisclick.contato@gmail.com.
We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
Additional shipping costs resulting from an incorrect address provided by the customer may be the customer's responsibility where permitted by applicable law.
9. Lost or Missing Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please:
- Check around the delivery location;
- Check with household members;
- Check with neighbors or building management, when applicable; and
- Review any delivery information provided by the carrier.
If you are still unable to locate the package, contact us at cisclick.contato@gmail.com with your order number so we can review the situation and assist you with the appropriate next steps.
10. Damaged Packages or Products
If your order arrives damaged, defective, or with an incorrect product, please contact us as soon as possible at:
Include your order number and clear photos or videos showing the condition of the package and product.
We will review the situation and provide the appropriate resolution in accordance with our Refund & Return Policy and applicable law.
11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters fulfillment or ships.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
If the order has already shipped, our Refund & Return Policy may apply.
12. Delivery Responsibility
Once an order has been shipped, delivery is handled by the applicable shipping carrier.
However, if you experience a delivery issue, please contact CISCLICK so we can review the situation and assist you where appropriate.
Nothing in this section limits any consumer rights or remedies available under applicable law.
13. Contact Us
For questions regarding shipping, tracking, delivery, or your order, please contact:
CISCLICK Customer Support
Email: cisclick.contato@gmail.com
Customer Service Hours: Monday through Friday, 8:00 AM to 5:00 PM (ET – Eastern Time)
Messages received outside our regular business hours will be reviewed during the next business day.
Thank you for shopping with CISCLICK.
A world of possibilities, just one click away.